Most health clubs these days are using some type of health club revenue management software to bill their members. When a new member signs up with the health club, they give their credit card, debit card, or checking account number to the gym. That information goes into the revenue management software, and each month the software bills the member’s account for their membership. This makes the process of collecting payments from members incredibly easy and accurate. The health club itself doesn’t have to do anything, and they can count on the software working properly and actually billing each member every single month. When humans are in charge of billing members, mistakes happen. That’s not the case with revenue management software. Thus, the health club can feel confident that every single person in their facility is up-to-date on their membership fees.
If you work in a health club or gym, you need to be using this kind of software. However, you don’t just want to pick the first gym revenue management software that you come across. Not all of these softwares are the same, and not all of them come with the same services and functions. For example, some gym revenue management software options out there will only handle billing. If the card or account a member has on file doesn’t work, they’ll notify the health club, but it’s up to the club’s manager to actually track down that member and get their payment. This is a huge hassle for health clubs. If a health club has 3,000 different members, there’s a good chance a few hundred of those will have issues with their payment method each month. That means tracking down hundreds of people and trying to collect payments. This is immensely time-consuming, and it could take a member of the staff an entire week each month just to get everyone current. That’s a waste of everyone’s time.
That’s why it’s so important for health clubs to only choose revenue management software solutions that will follow up on delinquent accounts. There are solutions out there that will reach out to members whose payment method didn’t work to notify them of the issue. These solutions and the companies behind them will contact that member, let them know their payment method didn’t work, and give them a specific date by which they have to pay. If they don’t pay, their member information will be removed from the system and they won’t be able to access the facility.
It’s important for health clubs to choose software solutions like this because it takes a very time-consuming part of their job off of the table. When the revenue management software solution you choose will follow up on delinquent accounts, you’re free to focus on the actual running of the health club. Ultimately, it’s just a major convenience to not have to call each member whose payment method didn’t work properly. Thus, if you run a health club or gym, make sure you choose a solution like Debitsuccess from TSG that will follow up on delinquent accounts for you.